dental surgery group

How to log in to portal for the first time

How do patients create an account on Portal?

Please enter your name, date of birth, email address and mobile number, and then confirm the details are correct.
You will be sent a code via SMS as part of our two-factor authentication process.
Once received, you will need to enter this code on Portal.
You will then be prompted to create a password.
You must click the link sent to your email address, and enter the password you have created.
You will then be prompted to accept the terms.

And with that, you will be fully registered on Portal! Your record in Dentally will automatically update to reflect these changes.

💡 Top tip: Make sure the we have your correct mobile number Portal requires a valid mobile number to verify when a you are logging in. This adds an extra level of security for your data. It is not possible to use a landline instead.

How do we help a patient who can't log in because their details aren't correct?

If you have tried logging in for the first time, and found that the database can't find your account, or can't verify your identity:

This means the details the you have provided (name, date of birth, number and email address) don't match what we have on record, either because you have been typed in incorrectly, or because they are out-of-date or missing completely.
Double check first that you have ensured you have entered the details correctly first.
If it continues, then you will need to ask our team to check your details match, and update the details if not.

for families

Each family member, including children, will need their own account.

If you are using the same device for multiple family members, please make sure you fully log out from the Portal before continuing to registering or logging in the next family member.

Family members can share the same information (e.g. same mobile number, same email address etc.) as the Portal will request additional information to ensure that the correct patient record is identified.

Why do patients need to register for an account on Portal?

You need to verify, to ensure we do not expose important patient information to the wrong person.

It will make it easier for you to book appointments and update your details - saving you time and helping you to gather accurate information.

Why do we ask patients for two-factor authentication?

This protects patients' medical information and contact details from hacking and phishing. Plus, it helps practices to ensure contact details are up-to-date.

Portal users have seen a big improvement in gathering accurate authenticated details from patients since implementing two-factor authentication - preventing SMS communications from going to the wrong number.